Genesis: In the modern world, an Ombudsman was first established in 1809 in Swedish. The world “Ombudsman” is of Swedish origin and means “representative or agent” of the people.
 

Our Aim: To resolve all disputes amicably through an informal and friendly process of reconciliation rather than a formal adversarial procedure.

Mission Statement: Striving to eliminate sexual harassment of women at the work place by providing safe and secure environment so that women may contribute their share towards nation building.

Core Values:  This office functions, as a closely-knit team and takes collective responsibility for individual decision-making. We have full ownership of our core values and firmly believe that by abiding these values, both in our professional and personal lives, we can make a difference.

Responsive: This office use a partial and rational approach to find fair and amicable outcomes in a manner that is informal and speedy.

Compassionate: Disputes, however petty, cause unnecessary pain and stress. We analyze each dispute with open mind and if necessary listen to parties concerned, patiently and sympathetically, so as to find a practical and an equitable solution.

Flexible: This office believes that most disputes can be resolved in a friendly and an amicable manner. We do not allow rigidity to dictate the dispute resolution process. Instead, we endeavor to create an environment where all concerned are encouraged to be reasonable and conciliatory.

Trustworthy: This office treats all those we meet with respect, courtesy and compassion because only by doing so we gain their confidence and trust.

Transparent: This office respects confidentiality in all disputes and institutes a process of conciliation that is acceptable to both parties. Decisions taken by us are consistent, clear and balanced so that any rational mind can appreciate the reasoning behind our findings.

Evolution: The modern Ombudsman owes its evolution to a variety of factors.